Whether you are searching for jobs in the Australian insurance business or looking for the best candidate sourcing solutions—we’d love to hear from you!
"Lorraine was such a pleasure to work with and was so professional through the entire process which was quick and easy. I would highly recommend Lorraine to anyone who is looking for staff and or looking for work. Thanks Lorraine I'm thrilled with my new position."
"Lorraine was amazing from start to finish. She was lovely to deal with though out the whole recruitment process. She went above and beyond to make sure I was comfortable, and that I was confident in both interviewing for, and accepting the position. From phone calls to check how the initial interview went, to follow up calls to check in as I begin a new chapter. Lorraine has successfully placed me into a job which I believe will be a long career for me."
"Lorraine was fantastic to work with. She was always responsive and happy to help if I had any problems and found quality candidates in a very short amount of time."
"Oshan was prompt and in continuous contact throughout the recruitment process."
"I want to express my heartfelt gratitude to Oshan. His unwavering support, guidance, and expertise played an instrumental role in securing the job of my dreams. Oshan's dedication and commitment to helping me every step of the way have been truly remarkable.
From the very beginning, Oshan demonstrated a deep understanding of the insurance industry. He patiently listened to my career aspirations, diligently assessing my skills and experience to identify potential job opportunities that aligned with my goals. His extensive knowledge of the industry helped him navigate through the intricacies of the hiring process, ensuring a smooth and efficient journey towards achieving my career objectives.
Thank you so much again."
"Right from the initial interview, Oshan provided me with helpful hints and tips with preparing for my interview with the company. Excellent recruiter. Would definitely recommend to others."
"Thank you Oshan, for helping and guiding me with my new role. You kept me informed throughout the entire process. Most importantly you helped me find a job that was well suited for my skills and experience in a great Company."
"Michael was excellent and kept me up to date with every part of the recruitment."
"Friendly and approachable. Made the experience less stressful. Very knowledgeable about the role and industry."
"Melina was absolutely committed to work with me and I got the job. Returning back to the workplace after 10 months was scary and Melina worked with me in preparation for the interview which gave me the confidence to ace it. Follow-up, preparation, and updates were promptly provided. I trust Melina will do her best with every candidate with who she interacts. I'm currently enjoying my role. Thank you so much. Forever grateful for a pleasant experience with a recruiter."
"Excellent!"
"Experience was professional and courteous from beginning to end."
“Oshan is brilliant to work with! Oshan is friendly, professional and understands the needs of my L&D team. He has an exceptional ability to understand requirements and deliver quality candidates that meet the requirements. I do not refer to anyone else but Oshan for our recruitment.”
"Lorraine has assisted me to get through the process. She was warm welcoming, cheering throughout the process. I’m so grateful for her assistance. She made me feel comfortable and so confident about myself since the start of the process. She has managed to do everything and I just need only need for the further reason of the ongoing process. I’m so happy with the service I have received. Thank you for the immense support!"
"Good experience with Thomas, communication was clear and prompt and he presented us with a great candidate."
"I applied for jobs on Seek from New Zealand. Lorraine continuously followed up with me and contacted me for relevant roles. She also advised me on highlighting certain areas in my resume that would be relevant for the jobs I applied for. Not only did she help me to make my resume shine, but when it came to potential interviews she gave me advice on my posture and manner of speaking. I received an offer from a Perth-based company which I had to respond to within a certain time frame. When Lorraine contacted me about a potential role in Adelaide, I told her that I have received a job offer in Perth. She convinced me to attend the Adelaide interview. Within a matter of hours of doing the Zoom interview, I had the job offer and the draft employment contract. That is what I call determination and not giving up. I know Lorraine worked very hard for me getting the job offer and I will forever be grateful for Lorraine's assistance in making my life in Australia a possibility. Thank you from the bottom of my heart."
“Friendly, prompt, professional, honest, polite, well-spoken, consistent. Lorraine was excellent to work with. She found a role for me that complimented my transferable skills. She was very transparent, answered all my questions and assisted me to prepare for my interview. When I was feeling stressed, she checked in and gave me some uplifting positive words. Lorraine is so friendly and welcoming and I found her to be very supportive. I felt that she was genuine in wanting to me succeed and shared my joy of when I got accepted for the job! 10/10”
"Oshan was a pleasure to deal with and I really wouldn't have gotten this role without his encouragement. He saw on my skills that I had the skills the employer was looking for bit I had no intention of applying. After some discussion with Oshan he convinced me to throw my hat in the ring. Oshan talked me through every single step of the interview process, prepped me like a champ and I got the job. I firmly believe this wouldn't have been the outcome without Oshan."
"A great guy. He was very helpful throughout the process. Very professional. after 3 months he still reaches out to me to see how am I going so far. Highly recommend Tom as a recruiter."
"This process was seamless. The recruiter for efficient and supportive throughout the entire recruitment journey. He was excellent at communicating outcomes and updates."
"During the interview and application process, Kurt was very helpful and thorough. Kurt gave me the confidence and knowledge to truly apply myself. Very excited for this new role. Thank you so much!"
"Lorraine’s professionalism, promptness, and attention to detail were evident throughout the entire recruitment process. She always goes above and beyond to understand the skills, experience, and preferences required to find the most suitable candidate for our company."
"Paul was excellent to deal with. He had found a position for me, arranged an interview and assisted in securing the placement in a little over a week. He did what he said he would do, and followed up at all times, keeping me well informed."
"Knowledgeable, patient and ability to understand client and employer requirements."
“Paul was nothing but amazing throughout the process! No words to describe how much Paul assisted me throughout the recruitment process. He ensured I was prepped, felt confident and was quick to communicate. Very knowledgeable and just a friendly person in general.”
"We found Ensure, and Lorraine in particular, to be easy to deal with, friendly and professional. The candidates they have sourced have been top quality. Thank you Lorraine!"
"Paul was a great support throughout the process. He kept me well informed on how the application was progressing and advocated strongly to the employer on my behalf."
"Paul was exceptional, so easy to deal with, provided exceptional advice and was really supportive through the entire process."
“Professional and overall phenomenal. Melina helped me through the entire process with so much kindness and support, and was equally as excited as I was when I was offered the role. I highly recommend her and cannot thank her enough!”
"Thomas is easy to work with, communication is excellent and regular updates were provided during the recruitment process. He is pleasant to work with, considerate and professional at all times."
I just can’t thank enough Tom Osborne for his efforts. Best person helping people finding their dream job. May God bless you with good health and success. Many many thanks once again mate.
"Mel was very Friendly and thorough professional. She helped me in preparing for the interview and was very supportive. I am truly grateful for her guidance and Support."
"Great help with a challenging role. Tom Osborne helped us fill a very challenging contract role and was incredibly responsive throughout the whole process. Great customer service and would definitely work with him again!"
"Thank you Paul for a positive experience. I really appreciate your guidance and support throughout the process."
"My interaction with Ensure was great from the start, this is the second time I came to Ensure in search of my next role and I’m glad to say the experience was as good as the first. Lorraine was supportive, genuine, and an all-around pleasure to speak with. Her knowledge in the field ensured that I was informed and prepared for each interview. I’m happy to say that Lorraine is now two for two. I would not hesitate to recommend Lorraine or the Ensure team to anyone looking for their next challenge."
"Between his friendly persona to his consistent contact, Paul was an absolute pleasure to communicate with, expediting the recruitment process. Thanks Paul!"
"Best recruiter I have come across, Vanessa helped through out the journey for my new role."
"Lorraine was able to deliver on the brief where others had failed to supply any candidates. At the end of the day this is why I trust Lorraine to fill the tricky positions. She is always up for a challenge and works hard to source the quality of talent we are seeking in our business."
"Prompt and positive even with some of the timing hiccups along the way. Thanks again, Paul."
"Kurt has been very professional and provided detailed communication at every step of the recruitment process. Kurt makes sure he follows up for the required information from the respective parties within the mentioned timeline. Very communicative and approachable. Overall I enjoyed working with Kurt during the recruitment process."
"I was blown away with the time and effort Kurt put into assisting me in the recruitment process. I couldn’t stop raving about how proactive and helpful he was throughout the process to anyone who asked."
"A great guy. He was very helpful throughout the process. Very professional. After 3 months, he still reaches out to me to see how am I going so far. Highly recommend Tom as a recruiter."
"Paul stands out from the other recruiters. He genuinely listens to your career aspirations and areas of interest to identify suitable placments. With his in-depth industry knowledge, he can provide targeted and insightful interview preparation material and tips. I would recommend Paul Murphy to anyone that is looking for a job."
"Lorraine was very helpful, thorough and supportive at every step of job hunt. She not only gave transparent information but also kept me in loop and made sure I get regular updates. Great person to chat to!"
"I have been dealing with Kurt on a regular basis for numerous candidates/vacancies. He delivers every time. He is no nonsense and extremely easy to deal with. If you aren't using Kurt for your recruitment needs, you are missing out."
“Mel was the best recruiter I have worked with! She clearly understands her role and does it very very well, would not hesitate recommending her to other candidates”
"Kurt was nothing short of amazing throughout the placement of a great candidate into our team. Kurt truly invests a significant amount of time and effort in each and every candidate he presented, and we are excited to welcome a brilliantly skilled new hire into our team. Brilliant communication, thorough and detailed presentation and second to none responsiveness!"
"Mel was extremely professional and did an incredible job to secure my employment with Emergence, I was very happy with her assistance and support throughout the process."
"Great communication. Timely updates. Recruiting process was very well organised with constant support and monitoring."
"Kurt actually listened to what I was saying and what my career strategy was, not just changing my job. We discussed possibilities before he put me forward for them, and only did if I felt comfortable. If you are looking at changing your job or career, I recommend having Kurt in your corner!"
"Lorraine was very helpful and communicated well to ensure he understood the whole process. She was very supportive and help me prepare for my interview. She made the whole process easier and I felt at ease with her. Keep up the great work Lorraine!"
"Highly professional approach with prompt communication and clarity in messaging."
"Where do I even start! BEST RECRUITMENT PROCESS EVER!!! Lorraine has been such an amazing help! She has taught me so much when it come to job interview. I’ve learnt so many things that I've never even thought of when it comes to job interview. She even spent her evenings helping me complete all the onboarding documents and she even offered to help on weekends!! Lorraine, I've only spoken to you over the phone over two weeks and I felt a great connection with you and you have become like a mentor! Thank you thank you thank you so much for all your help! 💖💖💖"
"I have had the pleasure of working with Kurt since the start of 2023. He continued to remain in contact with me pertaining to developing opportunities within the insurance space. Kurt showed a high level of professionalism, compassion and support throughout the process and look forward to working with him further. Thank you Kurt."
"Lorraine was amazing, went over and above in all aspects. Always happy to help and discuss coming interviews, as well as providing helpful coaching throughout. Couldn’t recommend highly enough."
“Excellent, Friendly and Efficient. Lorraine was very easy to deal with from the beginning. She assisted me in obtaining as much information out of my day to day that my resume didn’t necessarily reflect. Lorraine was quick to answer or return calls, emails or text messages. I appreciated Lorraine keeping me up to date and I never questioned what was happening with my application, because Lorraine had already told me.”
"Coming outside of the industry was daunting, but with Kurt’s guidance I was comfortable and confident every step of the way. His industry knowledge, warm personality and proactiveness surpasses any other recruiter I’ve dealt with. With Kurt, you’re not just a number - there’s a genuine care factor and I highly recommend him for your next career move."
"A big 'thank you' to Kurt Ringland from Ensure Recruitment. Kurt assisted me with my latest job opportunity with expert customer service, keeping me updated and guiding me every step of the way with my best interest at heart. I couldn’t recommend Kurt enough, his one of the best Recruiters I have worked with. I appreciate everything he has done."
"Melina was brilliant to work with and her professionalism, efficiency and manner were of the highest order. Thank you Melina."
"Extremely personable, understanding and efficient. Melina was brilliant to work with and her professionalism, efficiency and manner were of the highest order. Thank you Melina."
"If I could give Paul more than 10, I would and highly recommended to anyone looking for new employment."
"Responsive and reliable. Paul Murphy has assisted me with the recruitment of high quality personnel for many years. Now, I too have benefitted from his services and looking forward to starting in my new role. Many thanks Paul."
"Lorraine was very welcoming and professional. Her communication was amazing and she provided great support when going through the application and interview process. I would highly recommend Lorraine to anyone who is looking for a recruiter."
I had been referred to Kurt through a friend, and on reaching out to him he was very approachable. He was honest and clear about the role, processes and what to expect in an interview perspective as well as what to expect in the role. He made me feel very supported through the entire recruitment process to my commencement date, and it felt like he was truly in my corner, more than I thought any recruiter would ever be. Thank you Kurt for everything, you and the role have truly changed my career and future trajectory, and I couldn't be happier.
"I have had Paul and Ensure Recruitment represent me several times when looking for work and I have used Paul’s services when recruiting. Paul is always vey professional, honest and will work hard to find the right match for both the Company and the candidate. Always kept up to date on how things are progressing and great in negotiating a great outcome I would highly recommend Ensure Recruitment and Paul Murphy to any business or candidate."
"Paul has been wonderful through out the process . It was a long road given circumstances changed couple of times but Paul was clear at every touch point and was a delightful person to speak to."
"Professional, friendly, organised and an overall positive experience."
"Thomas was really good to work with. I felt he took the time to really understand what my preferences going forward were and my experience. Positions suggested were appropriate and interesting to me. Friendly, professional and thorough. I was kept informed at all times and very happy with the outcome.
I'd highly recommend Thomas!"
"Amanda was very professional, knowledgeable, and personable. I thoroughly enjoyed my interactions with her."
"Mel was very friendly, professional and provided me with regular updates. I would recommend her services to family and friends."
"Kurt has been absolutely an awesome recruiter. Very engaging and loved the prepping questions that helped a lot with interview. I have asked people I worked with that they should speak to Kurt which I will refer them once they say yes. Again, Kurt has been so efficient and easy to communicate with."
"Kurt was amazing throughout the whole process and was super informative and helpful with the recruitment process!"
"Paul was so helpful during the process. He provided me with mock questions prior to each interview, and unique touch I have not experienced with any other recruiter. Paul kept constant communication throughout the process and was very professional overall. Thank you Paul, you were great!"
"Mel was lovely from the start, there was no detail to small, for her to take take time to discuss with me. I was over the moon with my experience and the subsequent results!"
"Great Candidates, Ongoing support and contact received throughout. Thomas has provided us with a fantastic Candidate and working with him has been a pleasure."
"Lorraine has been an absolute gem from the moment we first talked. She has taken care along the whole process and kept me in the loop the whole time. I really cannot fault her, what a pleasure."
"Tom was easy to contact and was able to provide resources which assisted with my application."
"Kurt is very intelligent, personable and encouraging. He knows his role extremely well and goes the extra yards for someone he believes in. He is the best person to have on your side. I have no hesitation in recommending him to any jobseeker or employer."
"Kurt is extremely skilled and supportive in the process. I could write up a big testimony, however to sum it up, I could put my 100% TRUST in him for the recruitment process, to find a role best suited to my circumstance and experience. Thank you Kurt!!!"
"Paul was amazing! The communication and education about the job role was fantastic! Have already recommend Paul to some other colleagues!"
"Exceptional in a desperate time of need."
"Oshan was so professional and really understood what I was looking for. He was able to get me a dream role and assist me from start to finish. Couldn’t recommend Oshan and Ensure Recruitment enough!"
"Transparent, helpful and friendly. Kurt was honest and straight forward, he helped get the best out of my resume and experience."
"Lorraine was a pleasure to deal with. She got to know my interests and areas of expertise, and used her resources to secure me a role that will help develop my skills. Would definitely recommend Lorraine!"
"Lorraine, from day 1 was very interactive, supportive, friendly and always was easy to reach out. She answered all my questions and did all the follow-up and procedures on time."
"Honestly speaking Kurt has changed the dynamics of recruitment with his down to earth , fresh approach. Best part is he makes you so comfortable and knows what he is doing. I never believed you could get role through recruitment companies and always approached employers directly but he proved me wrong! Thanks for restoring my faith ! Still amazed : )"
"Great experience 10/10 would recommend. Kurt was organised and highly professional. He shows alot of care and accountability with the role he was involved in facilitating. Great experience overall."
"Oshan was great. He was clearly very knowledgeable in the field and was able to explain to me the intricate differences between various companies. By doing so, he made it a priority to find me a role which was suited to who I am as a person and where I could see myself working. The icing on the cake was that he was able to get me a job which exceeded my salary expectations. He was communicative and consistent. I could not recommend him enough and am extremely grateful for his services."
"Johanna kept me updated & informed during the whole recruitment process."
"Michael was fantastic with support and regular contact while going through the employment process. He was understanding and able to promote myself for a better salary!!! Awesome fella to work with, very genuine and lovely."
"Oshan, thank you for creating such a seamless, efficient and an incredible experience. Your professionalism, timely communication and getting things turned over in just a few days does not go unnoticed. Thanks again!"
"Kurt recently reached out to me regarding a very promising opportunity with a company which I've had prior interest in joining. He played a pivotal role in helping me secure an interview and subsequently prepare and present myself. Besides being obviously great in his role, he's also a great person. I hope to have a beer with you soon and can't thank you enough - you're the man!"
"I had an amazing time working with Oshan. He was incredibly supportive, knowledgeable and went out of his way to keep me updated during the process, including calling me on his day off! Cannot recommend him highlly enough. Thank you for everything Oshan"
"Oshan was fantastic to deal with through the entire recruitment process."
"Kurt provided excellent service throughout my job search. He was professional, friendly, and kept me updated at every step. His thorough preparation and guidance before the interview were instrumental in my success. I highly recommend Kurt for anyone looking for top-notch recruitment assistance."
"Oshan delivered an amazing experience. His knowledge and support made the recruitment process a dynamic and engaging experience. Communication was always clear and prompt. Highly recommend him whether you are recruiting for your organisation or if you looking for a new opportunity in a new company."
"Tom was a delight to work with. He understood my needs and did everything in his power to achieve the desired result. I have no hesitation in using his services again and recommending him to colleagues in the future. Good luck Tom!"
"Mel made the process of going through a recruitment agency so incredibly easy. She always kept me informed and updated on the progress of my application and has made a normally daunting task an enjoyable one. Cannot recommend Mel highly enough!"
"Oshan was great to deal with. He made contact in a timely manner, kept me informed throughout the process and set clear expectations along the way. He further followed up with me within my first three months in the role. Thanks Oshan!"
"Paul Murphy was fantastic to work with. From our first contact he was responsive and maintained excellent communication with me through the entire recruitment process. Paul helped me to advocate for my preferred working conditions and was extremely professional and efficient. Couldn't recommend you more highly. Thanks Paul!"
“Very satisfied. Lorraine is always a pleasure to work with, she has excellent communication and goes out of her way to assist.”
"Paul was able to take the time to understand what I needed to be happy and satisfied in a workplace. He has helped me on multiple occasions and presented opportunities that offered professional and personal development. I have recommended Paul to colleagues who have also had great success working with him. He has worked in the industry for a long time and is passionate in everything he does. I genuinely believe he is the benchmark for other recruiters."
“Very knowledgeable and provides us high quality candidates. Paul is very responsive and has delivered above and beyond our expectations.”
"Tom is just the best, he's an expert and incredibly helpful every step of the way."
"Mel was extremely helpful and courtesy; always providing an update and any concerns."
"Thomas was fantastic in sourcing a quality long term staff member for our office and provided fantastic communication and follow up throughout the process."
"Michael was always very supportive throughout the process and always kept in contact. He is great 👍🏽"
"Oshan provided very impressive service that I highly recommend him. Through out the process he has displayed professionalism, knowledge and individualised attention to detail. His efficiency and commitment to customers are to be commended."
"Very professional and patient. My recruiter was Oshan and he had no problems with handling the delays in me getting my references to contact him."
"I couldn't commend Kurt enough on his hard work, persistence and level of service. He has truly gone above and beyond to facilitate my re-entry into the life insurance field and assisted with multiple tools to help me acquire the role."
"Thomas has been brilliant to deal with. Very friendly, helpful and a great communicator. Every step of the process, Thomas was prompt and professional in getting back to me with updates. I would highly recommend dealing with Thomas and wouldn’t hesitate in utilising him again should the need arise. 10/10 Tom, thank you so much."
"Kurt Ringland has done an incredible job in providing updated information and has guided me in landing an amazing job that I now work at. He helped settled any nerves that I had and prepared me well. I highly recommend people to Kurt who are looking for a new career path/job."
"Great to work with, finds the great candidates! Oshan is one of the best in the industry. Honest in his dealings and his knowledge of the industry is really strong. He really understands that all roles or companies aren't going to suit all candidates and matches really well both skills and cultural fit."
"Johanna is an exceptional recruitment consultant who provided unwavering support throughout my job hunt. Her attention to detail, dedication, and genuine care made a significant impact. Thanks to her, I found a company that values its employees and fosters a positive environment. I am immensely grateful for her outstanding assistance."
"Friendly and professional throughout the process. Kurt took the time to understand what I was seeking in my next role and facilitated smooth interview process and formal offer. I greatly appreciated his time and effort."
"Lorraine and Oshan were both excellent to communicate with and took the time out of their day to make sure everything was prepared for my interview. I also appreciated Lorraine's 'pre' interview to set me up in the right direction. Thank you again!"
"Paul was fantastic to deal with during the recruitment process. I would definitely recommend to anyone looking for assistance. Thanks so much Paul."
"Oshan is an exceptional recruiter. He invests time in his candidates to understand their requirements and supports them through every step of the recruitment process including the interview as well. Oshan is very enthusiastic and builds great rapport with his candidates and makes sure all the communication is transparent and honest. I would anytime recommend Oshan to anyone looking for a smooth job search."
"Tom was proactive from our first encounter and kept me updated on every aspect of my submission to the potential employer as things progressed to the conclusion of my being offered the position advertised.
Great experience and would be happy to recommend their services to others."
"Oshan appeared warm, friendly and always checked in throughout the process. Oshan was informative and helpful in all aspects."
"Melina has been extremely helpful and guided me through out the interview process . She ensures that her candidate will do the right things in the interview by following up , encouraging and by motivating , she is great in articulating . I would vouch for her."
"Oshan was wonderful throughout the entire process. Warm and supportive, he kept me in the loop at every point of the journey. Thank you Oshan!"
"I am highly impressed with Paul and his approach to recruitment. Paul took genuine interest in enabling my career success. His extensive network is a great enabler in connecting a candidate to the senior management within the insurance industry.
It was truly a pleasure working with him – he always had the relevant information on the specific role under consideration and was aware of the overall market developments. He continuously shared valuable insights that helped me gain an understanding of the industry, the prospective employers and also helped prepare for the interviews.
I am appreciative of Paul’s service and his effort in helping me in attaining my career goals. I would recommend Paul and Ensure Recruitment for anyone who is working to advance their careers.
Brilliant consultant - highly recommended!"
"Oshan was one of the best recruiters I have come across in a long time. There is a high level of professionalism with every interaction, he is understanding and there is constant communication and updates throughout the whole process. His knowledge of the industry and recruitment process is exemplary and he was able to provide great interview questions and tips to help with the process. He was also very understanding and was quick to answer any questions I had regarding the role/company going above and beyond to provide an answer even if he did not have it at that time. I cannot recommend Oshan highly enough! Thank you!"
"Lorraine was amazing to deal with and really helped me secure the role."
"Paul has been instrumental in being able to identify the right talent in a very short period of time. He is very responsive and provided excellent support in helping us close a senior case manager role in a very short period of time. Thank you Paul :-)"
"Kurt was absolutely sensational. He was very clear and thorough throughout the process. He was regularly giving updates and following people up. He made everything happen so fast. I have already recommended him to two excellent colleagues."
"I had a wonderful experience with Ensure Recruitment. They reached out to me about a potential job opportunity, one I was not expecting. They gave me all the information and preparation for the interview process, and were really supportive. I was lucky enough to have Lorraine, and I can not thank her enough for this new chapter in my career."
"Kurt was great to work with, he supported me with information and guidance for interview prep and provided honest feedback on the job opportunities that were present. I would highly recommend Kurt and Ensure recruitment."
"Melina was thoughtful and friendly, and I had an overall positive experience."
"Kurt was great to work with, very prompt, friendly and supportive! Couldn’t have done anything more to improve the service. Thank you!"
"Oshan was extremely helpful in the whole recruitment process. He always made himself available if I had any questions and kept me updated the whole way. Will highly recommend to my friends"
"Kurt has extensive recruitment experience, is an excellent communicator and has great relationships with prospective employers."
"The perfect experience, working with Lorraine. Right from the start she was very informative in relation to the role, whilst attaining information on my experiences to ensure it was a good match. Each step of the process Lorraine was supportive providing professional insights and talked through each stage as they developed. She communicated regularly in relation to the stages/progress and worked as a perfect conduit to both myself as the applicant and her client. Great to talk with, easy to deal with... I highly recommend Lorraine's expertise and professionalism."