Client Success Manager, Construction

Client Success Manager, Construction

07-5-25    Sydney / Permanent

Join a specialist MGA at the forefront of innovation in the construction insurance space. With a sharp focus on latent defects cover, our client is redefining how complex risks in construction are managed and underwritten. Working closely with insurers, brokers, and developers, this agile team delivers tailored solutions for some of the most interesting construction projects across Australia.

About the Role
As Client Success Manager, you'll play a pivotal role in ensuring exceptional service delivery to broker partners and construction clients. You’ll be the key contact for pre/post-placement support, managing ongoing client needs, driving engagement, and working closely with underwriting and technical teams to ensure a smooth client journey from onboarding through to policy management and renewal.

Key Responsibilities

• Act as the main point of contact for clients and brokers pre/post-policy issuance
• Build and maintain strong, long-term relationships with key stakeholders
• Coordinate with internal underwriting, brokers, and operations teams to resolve client queries
• Proactively manage new business and identify opportunities to enhance client retention
• Monitor service delivery standards and ensure SLAs are consistently met

What You Bring

• Experience in a client-facing role within insurance or construction/engineering sector
• Preferably with exposure to construction or speciality lines
• Strong understanding of policy servicing and lifecycle management
• Excellent communication and relationship-building skills
• A proactive, solutions-focused mindset with great attention to detail
• Previous experience in an MGA or broker environment is an asset 

If you’re ready to take the next step in your career with a business that values initiative, and real impact, we’d love to hear from you. Apply now, or contact Colleen for a confidential chat at 0412 615 926 or via email at c.connolly@ensurerecruitment.com.au
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