Client Success Manager, Construction

Client Success Manager, Construction

07-5-25    Sydney / Permanent

Join a specialist MGA leading innovation in the construction insurance space!

With a strong focus on latent defects cover, you'll play a pivotal role as Client Success Manager - acting as the primary liaison between clients and the underwriting team. You'll oversee onboarding, provide pre and post-placement support, manage ongoing client needs, and ensure a seamless experience from initial engagement through to policy management and renewal.

Key Responsibilities

• Act as the main point of contact for clients and brokers pre/post-policy issuance
• Build and maintain strong, long-term relationships with key stakeholders
• Coordinate with internal underwriting, brokers, and operations teams to resolve client queries
• Proactively manage new business and identify opportunities to enhance client retention
• Monitor service delivery standards and ensure SLAs are consistently met

What You Bring

• Experience in a client-facing role within insurance or construction/engineering sector
• Preferably with exposure to construction or speciality lines
• Strong understanding of policy servicing and lifecycle management
• Excellent communication and relationship-building skills
• A proactive, solutions-focused mindset with great attention to detail
• Previous experience in an MGA or broker environment is an asset 

If you’re ready to take the next step in your career with a business that values initiative, and real impact, we’d love to hear from you. Apply now, or contact Colleen for a confidential chat at 0412 615 926 or via email at c.connolly@ensurerecruitment.com.au
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