Personal Accident Claims Consultant (A&H)

Personal Accident Claims Consultant (A&H)

19-12-25    Sydney / Permanent

This is a standout opportunity for a junior to mid-level claims professional with Personal Accident / Accident & Health claims experience who wants genuine ownership of their work.

You’ll manage a high-volume portfolio of policy-based Personal Accident claims, making practical, defensible decisions guided by policy wording, benefit schedules and medical evidence. This is not a processing role- your judgement matters, and you’ll be supported to grow quickly.

You’ll work closely with customers and stakeholders, delivering clear outcomes at moments that matter.

What You’ll Be Doing

• Managing a high-volume Personal Accident / Accident & Health claims portfolio
• Reviewing documentation, medical evidence and policy wording
• Assessing liability and determining benefit entitlements
• Applying policy definitions and exclusions with confidence
• Calculating benefits and assessing financial exposure
• Communicating clearly and empathetically with customers
• Managing claims through to resolution with quality and timeliness
• Maintaining accurate file notes and meeting service standards

What We’re Looking For

• Experience handling Personal Accident / Accident & Health claims (essential)
• Background working within an insurance company
• Confidence managing high-volume portfolios
• Strong decision-making and attention to detail
• Clear communication and a customer-focused approach
• Junior to mid-level experience encouraged

What You’ll Get

• A permanent role with stability and purpose
• Exposure to meaningful, policy-based injury claims
• Supportive leadership and structured onboarding
• A modern claims environment built on trust and autonomy
• Clear opportunity to grow your technical capability and career

If you want a role where your decisions matter, your development is supported and your work has real impact, this is an opportunity worth serious consideration.

Immediate interviews for suitable candidates.

For a confidential discussion, contact Niamh Thornton on 0426 867 115 or email n.thornton@ensurerecruitment.com.au
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