Senior Case Manager | Multiple Roles Available | Sydney

Senior Case Manager | Multiple Roles Available | Sydney

13-2-26    Sydney / Permanent

$95K–$115K package | Government portfolio | Manageable caseloads

A global insurance leader is expanding its Workers’ Compensation division in Sydney - and they’re building this team properly from day one.

Structured leadership. Manageable portfolios. Real technical support. Clear career pathways

If you’re ready to step into a stable, well-supported environment where your judgement is valued, this is worth serious consideration.

What’s on offer:

• A competitive salary package- $95K and $115K, based on experience
• Manageable caseloads capped at 50–55 claims
• Exposure to a balanced mix of physical and psychological injury claims
• Ongoing support from experienced Technical Leaders and IMAs
• Engaged leadership focused on quality outcomes, not volume
• Flexible hybrid working arrangements
• Modern Sydney-based office environment
• Excellent systems and up-to-date technology
• Structured onboarding and continuous professional development
• Clear and achievable career progression pathways

This is not a high-volume churn desk. It’s a structured, quality-driven environment managing a respected government portfolio, where sound decision-making and professional judgement matter.

The role:

• Manage a full end-to-end portfolio of Workers Compensation claims
• Determine liability and drive claims strategy through to resolution
• Collaborate with internal leaders on reporting and portfolio insights
• Deliver sustainable return-to-work outcomes while supporting injured workers

What we’re looking for:

• Demonstrated Workers Compensation case management experience, with exposure to end-to-end claim ownership
• Solid, practical understanding of NSW Workers Compensation legislation and defensible decision-making
• Confidence navigating mixed injury portfolios, including psychologically complex and sensitive matters

Professional communication skills and the ability to build trust with stakeholders
Keen to learn more?

There is much more to share about the team, structure, and long-term opportunity.

These roles are in high demand and interviews are already underway for suitable candidates.

For a confidential discussion, contact Niamh Thornton on 0426 867 115 or email n.thornton@ensurerecruitment.com.au.
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