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Commercial Operations Manager

This is a career opportunity for a passionate Commercial Operations Manager who will assist the Loss Adjusting business unit working alongside the MCL Operations Manager and National Operations Manager in a reputable organization.

What you would be doing:

  • Manage a team of 70 adjusters across Australia.
  • Coordinate day to day operational requirements of the business unit.
  • Strategize, Plan and implement new processes, programs and reports where there is a requirement.
  • Assist with ensuring SLA and GICOP compliance is updated.
  • Work closely with Head of Departments nationally and globally to supply support, strategies, ideas and solutions.
  • Create and review reports regarding staff KPIs such as billings and WIPs to achieve business outcome.
  • Promote team effectiveness by leading by example.
  • Work efficiently with all team members to ensure objectives are met.
  • Review and analyze finance data for reporting.
  • Investigate, review and solve billing issues.
  • Assist the HR team with onboarding new employees as required.
  • Liaise with the IT team to assist with software, hardware and network issues.

What you will bring to the role:

  • Passionate can do attitude.
  • Must thrive under pressure.
  • Ability to work autonomously.
  • The ability to think outside the box.
  • Insurance industry experience is advantageous.

Benefits for you:

  • Attractive salary + bonuses
  • Work life balance
  • car allowance 

To apply:
All applications are treated in confidence.  Please forward your resume immediately, click Apply now!

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