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ISR Expert - Technical Claims Lead

What you will enjoy about this role:

  • You will be supporting team members with complex ISR claims, mentoring them through the process and best strategy
  • Working on a portfolio of complex, high quantum, sensitive claims
  • Working across all lines in general insurance, property, liability, motor
  • Being the SME for ISR claims and supporting team members to grow their knowledge in this area
  • Identifying improvements in the claims process and working to implement these
  • Liaising closely with Account Managers and clients regarding claims and navigating through any issues
  • Working independently, with work from home flexibility
  • Meeting clients and brokers, as well as attending industry functions
  • Traveling to CAT locations to assist with the claims

What you will want to showcase in this role:
  • Your ability to mentor others to assist with complex, technical claims matters
  • Your experience in handling and policy wording of ISR and more involved claims and achieving successful outcomes
  • Great written and spoken communication skills, able to negotiate with all parties
  • Good report writing, able to present information to Account Manages and clients

What you receive in return:
  • Being part of a mature minded team, where flexibility and work-life balance is a given
  • A competitive salary, in reward for bringing your skills and experience to this role
  • Working for a manager who supports your independence, yet is there to support you when you need it.
  • The benefit of working in a role, where you mentor team members, also being the technical lead, as well as still being hands-on, managing more complex claims
  • Benefits include Salary Packaging Benefits, RDO every 4 weeks, insurance discounts, Apply products for personal use

Does this sound like the ideal match for you? Please forward your resume immediately, to take the steps towards your New Year career.


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Lorraine Backhouse

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