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Operations and Quality Assurance Manager

You will;

  • Conduct Claims Quality Assurance reviews across all lines of business portfolio according to compliance and report on outcomes.
  • Monitor and identify strategies to improve claims processes.
  • Plan and implement new processes, audit, monitor and report on the success of these processes.
  • Design and Implement procedures to improve performance
  • Maintain supplier agreements, including completing conduct reviews and reporting on service provider production.
  • Manage and maintain Claims Manuals, processes and procedures, associated uniform documents ensuring these are up to date in accordance with regulatory and insurer requirements.
  • Produce and tender Claims BDX; MI in accordance with internal and external requirements.
  • Correlate Claims responses to external audit reviews.
  • Lead Claims resourcing and project work participation, this may include structural and organisational change which impacts claims outcomes.
  • Maintain Broker client relationships
  • Ensure professionalism is practiced at all times.
  • Other duties required.
What would need:
  • Knowledge of the legal/legislation in which insurance operates.
  • Experience implementing claims processes and procedures.
  • Literacy in technology and systems
  • Ability to communicate with all stakeholders
  • Outstanding organisational skills
  • Strong negotiation skills
  • Analytical mindset
  • Problem solving skills
  • Strong attention to detail
If you have the relevant skills and experience, please apply.
If you have any questions, please email me at: for a confidential chat.

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