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What you will thrive on in this role

• Using your experience in team leadership and project management and integration into a contact centre team
• Working with all senior members in the contact centre 
• Obtaining buy-in for change management projects, by communicating information to all stakeholders
• Developing frameworks for projects and change management, as well as planning capacity
• Liaising with all parties, meeting and reviewing processes, to ensure best practice 
• Proving any recommendations during the process to ensure outstanding results, and demonstrate cost savings
• Mentoring members of the project team to assist them with their development and performance of tasks
• Ensure well-executed talent development plans are put in place, including performance priorities and position descriptions.

• Your degree/diploma and a related field - Project Management together with Six Sigma and PRINCE2
• Tertiary qualifications in a relevant discipline, Project Management Diploma or Higher.
• Strong leadership, to coach and mentor project team members, managing multiple projects
• Your ability to understand the requirements of each project, the interdependencies, who to interface with and the appropriate methodology
• Experience in leading multiple projects, ensuring they are on track and have the relevant resources.  Signing off along the stages of the projects
• Your proactive approach, considering risk and the ability to implement corrective action
  Contact Centre is an area in which you have in-depth expertise or managing change
  
  

• On top of a highly attractive salary package, you will receive
• Salary packaging
• Travel, technology, insurance and retail discounts
• Exercise and emotional well-being programme discounts
• Flexible work options 
• Recognition rewards