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Project Manager - Insurance Call Centre

What you will thrive on in this role

  • Using your experience in team leadership and project management and integration into a contact centre team
  • Working with all senior members in the contact centre 
  • Obtaining buy-in for change management projects, by communicating information to all stakeholders
  • Developing frameworks for projects and change management, as well as planning capacity
  • Liaising with all parties, meeting and reviewing processes, to ensure best practice 
  • Proving any recommendations during the process to ensure outstanding results, and demonstrate cost savings
  • Mentoring members of the project team to assist them with their development and performance of tasks
  • Ensure well-executed talent development plans are put in place, including performance priorities and position descriptions.
What you will enjoy bringing to this role
  • Your degree/diploma and a related field - Project Management together with Six Sigma and PRINCE2
  • Tertiary qualifications in a relevant discipline, Project Management Diploma or Higher.
  • Strong leadership, to coach and mentor project team members, managing multiple projects
  • Your ability to understand the requirements of each project, the interdependencies, who to interface with and the appropriate methodology
  • Experience in leading multiple projects, ensuring they are on track and have the relevant resources.  Signing off along the stages of the projects
  • Your proactive approach, considering risk and the ability to implement corrective action
    Contact Centre is an area in which you have in-depth expertise or managing change

And the benefits
  • On top of a highly attractive salary package, you will receive
  • Salary packaging
  • Travel, technology, insurance and retail discounts
  • Exercise and emotional well-being programme discounts
  • Flexible work options 
  • Recognition rewards
If this sounds like a great opportunity, to match your experience and further your career within a global insurer, then forward your resume now: l.backhouse@ensure, or via the link.
For a confidential conversation call Lorraine on 0450 630 009

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