Job Description
The main purpose of this role is to improve adviser and support team productivity and effectively manage advice, compliance and professional standard related activity.
Main responsibilities include:
- Help embed a culture of quality and compliance
- Support advisers with audit and remediation programs
- Monitoring and supervision of activities undertaken in the general advice
- Manage and investigate, including leading remediation activities relating to customer complaints
- Remain informed of all current Group policies and policy changes at an internal and ASIC level
- Monitor and supervision including the adherence to policies and procedures via desk and face to face audits
- Ensure the quality and compliance framework remains current via reviews against changes in legislation
- Build, maintain and update internal policies, processes and procedures
- Work with relevant teams to deliver quality and compliance training to teams
- This role will require a deep and ongoing understanding of the the firms Advice business
- Understanding the firms Advice client experience (for both new and existing clients)
- Engagement with ParaPlanning (Advice Construction Team) regarding linking advice policy and guidelines to SoA production
- Monitor and remediate issues or breaches of legislation, policies and practices for the firms Advice business
- Provide support and training to advisers and the firms Advice Leadership Team on the development of new tools or offers to meet legislative and/or business improvements relating to advice and compliance
- Complaints resolution
- Pre, during and post audit support, feedback and remediation activities
- Understand the firms Advice business strategic and operational priorities, the internal and external environment and key stakeholders
- Overall support to foster a strong culture of quality advice within the firms Advice portfolio.
- The role will have a big emphasis on coaching, you will need to be proactive in improving the advice standards across the practice, not just in terms of compliance.
- Identify opportunities for improvement in the team and put together strategies and plans to lift the standards accordingly, factoring in any developments across the industry/regulatory framework (ie findings from the royal commission etc).
- 5+year’s financial services industry experience in providing advice and/or compliance support and/or direction to financial advisers and practices;
- Willingness to travel on a semi-regular basis as required
- Experience in presenting and/or facilitation is preferred
- Experience in advice tools and technology will be highly regarded
- Proven experience in making decisions that improve the adviser and client experience whilst minimising risk
- Sound knowledge and capacity to apply compliance and legislative requirements and identify risks within the advice documents reviewed
- Sound knowledge of the compliance process as related to financial planning including the principles of quality advice, regulatory and compliance obligations and risk management
- Minimum Business, Legal or Compliance related Degree or Diploma
- Minimum RG 146 compliant although preference is for ADFS qualification
- CFP, Masters related or equivalent qualifications will be highly regarded
Please note ALL applications will be treated in strictest confidence.
