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Call Centre Team Leader - Move Up From 2IC/Senior Advisor

Job Title: Call Centre Team Leader - Move Up From 2IC/Senior Advisor
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 3113125
Contact Name: Lorraine Backhouse
Contact Email: l.backhouse@ensurerecruitment.com.au
Job Published: March 05, 2020 15:15

Job Description

What you will love about this role!
  • If you are currently 2IC, or the 'go to' person when your Team Leader is away, then this is ideal career opportunity for you.
  • Using your leadership experience to coach and develop team members in a fast- paced customer service and sales environment
  • Monitoring KPI's and assessing areas where improvement is required
  • Working with senior members of the business to identify new processes in order to maintain highest levels of customer satisfaction and increased sales opportunities
  • Supporting the team, providing a motivated environment where the team is highly engages and passionate about their work

What your day will involve:
  • Reviewing daily statistics, ensuring KPI's are on track
  • Working with individual team members, coaching in areas they require support
  • Compiling work rota for the team
  • Working with senior managers to discuss strategy and ongoing development of processes
  • Ensure continuous improvement in all areas and that quality standards are maintained

The benefits:
  • Highly attractive salary and benefits 
  • Working in a team, driven by excellence and having fun doing what they do!
  • Open and supportive culture
    Join an innovative and award winning organisation

If this sounds like your ideal role, where you will grow your leadership experience in a call centre environment, then please forward your resume immediately.  Suitable candidates will be contacted within 24 business hours.