Job Description
What you will love about this role!
- If you are currently 2IC, or the 'go to' person when your Team Leader is away, then this is ideal career opportunity for you.
- Using your leadership experience to coach and develop team members in a fast- paced customer service and sales environment
- Monitoring KPI's and assessing areas where improvement is required
- Working with senior members of the business to identify new processes in order to maintain highest levels of customer satisfaction and increased sales opportunities
- Supporting the team, providing a motivated environment where the team is highly engages and passionate about their work
What your day will involve:
- Reviewing daily statistics, ensuring KPI's are on track
- Working with individual team members, coaching in areas they require support
- Compiling work rota for the team
- Working with senior managers to discuss strategy and ongoing development of processes
- Ensure continuous improvement in all areas and that quality standards are maintained
The benefits:
- Highly attractive salary and benefits
- Working in a team, driven by excellence and having fun doing what they do!
- Open and supportive culture
Join an innovative and award winning organisation
If this sounds like your ideal role, where you will grow your leadership experience in a call centre environment, then please forward your resume immediately. Suitable candidates will be contacted within 24 business hours.
