Job Description
- An understanding of medical reports, conditions and diagnosis
- A huge amount of empathy
- A focus on customer service
- A willingness to learn
- Managing a portfolio of income protection (personal injury) claims
- Assessing liability/ eligibility of new claims and making decisions
- Reviewing medical & financial documents to assess claims
- Calculating payments
- Liaising with the claimant and key stakeholders
- Facilitating sustainable return to work
- A minimum of 2 years experience in Allied Health or Life Insurance Case Management
- Ability to interpret medical documents
- Strong commercial acumen
- Outstanding relationship management and negotiation skills
- Excellent time management skills