Claims Assessor - Trustee Office

Job Title: Claims Assessor - Trustee Office
Contract Type: Permanent
Location: Melbourne
Reference: 2930378
Contact Name: Keeley Hanlon
Contact Email:
Job Published: May 01, 2019 12:47

Job Description

An opportunity has become available for a technically strong Assessor / Technical Consultant to join a close knit team within a Trustee office based in Melbourne. The role is responsible for overseeing the insurer to ensure that claims are assessed appropriately and within the policy guidelines, adhering to the life insurance code of conduct and the superannuation voluntary code of practice, and in the best interest of the member. 

  • Overseeing claims assessed by the insurer
  • Making decisions on claims  
  • Monthly reporting 
  • Liaising with key stakeholders 
  • Managing complaints/escalations appropriately
  • Providing an exceptional service to the member at all times 
  • Experience in managing a portfolio of IP, TPD, TI and Death claims. 
  • Ability to make decisions on complex claims 
  • Ability to oversee the insurer and provide feedback where appropriate 
  • Ability to prioritise your work load and manage your time effectively 
  • Ability to work in a close knit team 
  • Customer centrist attitude 
  • Ability to manage complaints and escalations appropriately     
  • Close knit team environment 
  • Supportive management 
  • Work directly for the Trustee - be the decision maker 
  • Develop your technical skills
  • Client facing role 
  • Attractive salary package 
To be considered for this role please apply with your updated resume. 
To discuss this opportunity or other opportunities in the life insurance industry further please contact Keeley Hanlon on 0386377313 /