An opportunity has become available for a technically strong Assessor / Technical Consultant to join a close knit team within a Trustee office based in Melbourne. The role is responsible for overseeing the insurer to ensure that claims are assessed appropriately and within the policy guidelines, adhering to the life insurance code of conduct and the superannuation voluntary code of practice, and in the best interest of the member.

Responsibilities:

Overseeing claims assessed by the insurer
Making decisions on claims
Monthly reporting
Liaising with key stakeholders
Managing complaints/escalations appropriately
Providing an exceptional service to the member at all times

Requirements:

Experience in managing a portfolio of IP, TPD, TI and Death claims.
Ability to make decisions on complex claims
Ability to oversee the insurer and provide feedback where appropriate
Ability to prioritise your work load and manage your time effectively
Ability to work in a close knit team
Customer centrist attitude
Ability to manage complaints and escalations appropriately

Benefits:

Close knit team environment
Supportive management
Work directly for the Trustee - be the decision maker
Develop your technical skills
Client facing role
Attractive salary package

To be considered for this role please apply with your updated resume.
To discuss this opportunity or other opportunities in the life insurance industry further please contact Keeley Hanlon on 0386377313 / k.hanlon@ensurerecruitment.com.au

Claims Assessor - Trustee Office

Job Description

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