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Claims Lodgement Consultant

Job Title: Claims Lodgement Consultant
Contract Type: Permanent
Location: Melbourne
Industry:
Reference: 2696841
Contact Name: Daniel Fennelly
Contact Email: d.fennelly@ensurerecruitment.com.au
Job Published: March 19, 2018 11:45

Job Description

Our client is looking for candidates with strong customer service backgrounds to their team as a motor claims lodgement consultant. 

The Claims Lodgement Consultant is responsible for answering incoming calls from customers primarily tasked at lodging motor vehicle claims.  In addition they will be trained to provide exceptional customer service to answer inquiries and questions, handle complaints, troubleshoot problems and provide information to the customers.

The role:
  • First point of contact for claimants to lodge a Motor claim
  • Assessing eligibility of claims and determining liability 
  • Responsible for providing exceptional customer service
  • Be empathetic towards and be understanding of the customer
  • Liaise with assessors, trades people, insurers and customers
You will have:
  • Ideally some previous experience in commercial or domestic motor claims
  • The ability to manage a busy portfolio of claims and multi-task
  • Excellent written and verbal communication skills
  • Strong work-ethic
What's on offer:
  • Long term career progression
  • Defined development plan
  • Excellent salary packages 
  • Fun and friendly team environment
This sound like you? Apply now or contact Daniel Fennelly on 038 637 7330.