Claims Technical & Quality Coach

Job Title: Claims Technical & Quality Coach
Contract Type: Permanent
Location: Melbourne
Salary: 115000 - 120000
Reference: KH989898
Contact Name: Keeley Hanlon
Contact Email:
Job Published: May 14, 2018 17:09

Job Description

A recognised leader in the Life Insurance industry within Australia has experienced significant growth in their business, and are looking for someone with strong technical capability and leadership skills to join their technical team. 

The Role: 
  • Manage the quality control of claims assessment through formal reviews
  • Assist in providing and maintaining a common technical resource on complex claim matters and guidelines for claims assessors
  • Complex case referral support including ongoing claims consulting and training
  • Design and implement new training programes 
  • Monitor key KPIs 
  • Be an active contributor to business improvement projects/activities
  • Liaise with numerous stakeholders and departments including underwriting, product and legal                                                                                        
For you:
  • Excellent salary + an array of benefits
  • Opportunity to move away from portfolio based roles
  • Be a part of an innovative technical function
  • Supportive and well respected management team

Your background will include;
  • Extensive experience in Life Insurance Claims within a direct office or Re Insurer (Group and/or Retail)
  • Exceptional exposure to industry best practice within Life Claims
  • Advanced knowledge of product, medical, claims audit functions, system and legislation/regulations impacting the life insurance industry 
  • Life claims auditing and/or file review experience
  • Advanced stakeholder management skills
These roles are rare, so do not hesitate as immediate interviews will take place for candidates that meet the above criteria. 

For a confidential chat about your career options please call Keeley Hanlon on (03) 86 377 313 or email

Not what you are looking for? not to worry, We have many more roles in Life Insurance that may interest you!

Get similar jobs like these by email

By submitting your details you agree to our T&C's