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This global organisation is looking for candidates with strong customer service backgrounds to their team as a motor claims lodgement consultant.  

The Claims Lodgement Consultant is responsible for answering incoming calls from customers primarily tasked at lodging motor vehicle claims.  In addition they will be trained to provide exceptional customer service to answer enquiries and questions, handle complaints, troubleshoot problems and provide information to the customers.

The role:

• First point of contact for claimants/Brokers to lodge a Motor claim
• Assessing eligibility of claims and determining liability 
• Responsible for providing exceptional customer service
• Be empathetic towards and be understanding of the customer
• Liaise with assessors, trades people, insurers and customers

• Ideally some previous experience in commercial or domestic motor claims
• The ability to manage a busy portfolio of claims and multi-task
• Excellent written and verbal communication skills
• Strong work-ethic

• Long term career progression
• Defined development plan
• Excellent salary packages 
• Fun and friendly team environment