Customer Service Consultant - Sydney

Job Title: Customer Service Consultant - Sydney
Contract Type: Permanent
Location: NSW Other
Salary: $65,000
Start Date: Immediately
Reference: 3031734
Contact Name: Paul Zantuck
Contact Email:
Job Published: February 21, 2020 11:02

Job Description

My client is a very well established leading financial services provider with a national presence and currently due to growth an exciting and rewarding opportunity has arisen for a General Advice Consultant to join the team on a permanent basis.  Please note you must have RG146 or DFP qualification to be considered for this role.

The purpose of this role is to provide both inbound and outbound calls to existing clients and providing general advice. 
You will qualify the outcome of the call with the clients and then direct the inquiry to the appropriate advice division to ensure the client receives the best financial advice. 
You will be required to communicate the benefits of financial advice to these clients and provide feedback to key stakeholders with the aim to provide information to retain and build relationships. 
You will have a structured framework and call approach to assist with providing phone based information to clients. The team is very positive and engaging and you will possess high level communication skills.   

To be considered for this role you will have the following:

1. Proven experience in a contact centre environment within the financial services sector (ideally)
2. RG146 or DFP qualification (Mandatory)
3. Understanding of the financial planning industry
4. High level communication and problem solving skills

To be considered for this exciting opportunity please click the "APPLY" button to forward a copy of your resume.  All applications will be treated in strictest confidence and only successful applicants will be contacted.
To find out more about this role please contact Paul Zantuck from Ensure Recruitment on 03 8637 7320 or email

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