Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: VIC Other
Reference: 5873333
Contact Name: Peter Mailer
Contact Email:
Job Published: July 19, 2018 12:33

Job Description

This established client prides themselves on superior customer service, a dynamic team culture and strong company values. Over the last few years, the business has grown from strength to strength - and now our client has a presence nationally. 

Within the insurance industry, our client is now a leader in their market. 

The Role...
  • Providing exceptional customer service face to face and over the phone
  • Leading and managing staff to ensure sales targets are met
  • Processing payments and claims
  • Training staff on the new products 
The ideal candidate will have...
  • To provide support and coaching to front line staff
  • 5 + years contact centre experience at a supervisor/team leader/manager level 
  • Highly evolved interpersonal skills
  • Proven history of delivering results in a timely manner 
  • Insurance sales management experience background will be highly regarded
  • The ability to teach and manage staff on building their own pipeline
  • Life insurance experience is highly desirable but not definitive

If you are interested in this position and match the criteria above please click APPLY now.