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Customer Service Manager - Port Macquarie

Job Title: Customer Service Manager - Port Macquarie
Contract Type: Permanent
Location: Australia - NSW
Industry:
Reference: 73333
Contact Name: Peter Mailer
Contact Email: p.mailer@ensurerecruitment.com.au
Job Published: August 16, 2018 11:17

Job Description

This established client prides themselves on superior customer service, a dynamic sales team culture and strong company values. Over the last few years, the business has grown from strength to strength - and now our client has a presence nationally, cementing themselves well and truly within the health insurance sector.

Within the insurance industry, our client is now a leader in their market, and possibly the fastest growing right now!

This role is to take on a small team and grow it, in Port Macquarie NSW

The Role...
  • Providing exceptional customer service face to face and over the phone
  • Leading and managing staff to ensure sales targets are met
  • Processing payments and claims
  • Training staff on the new products 
The ideal candidate will have...
  • To provide support and coaching to front line staff
  • 5 + years contact centre experience at a supervisor/team leader/manager level 
  • Highly evolved interpersonal skills
  • Proven history of delivering results in a timely manner 
  • Insurance sales management experience background will be highly regarded
  • The ability to teach and manage staff on building their own pipeline
  • Life insurance experience is highly desirable but not definitive

If you are interested in this position and match the criteria above please click APPLY now.

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