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Customer Service Team Leader - Customer Facing

Job Title: Customer Service Team Leader - Customer Facing
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 2748273JLB
Contact Email: l.backhouse@ensurerecruitment.com.au
Job Published: June 18, 2018 17:34

Job Description

Join a international organisation, who pride them self on offering flexible and competitively priced products.  They employ over 7,000 employees in over 30 offices, an established company with a great brand name.

The Role:
  • Leading a multi-site operation, managing front line customer service staff.
  • Work with team members to ensure engagement and capability
  • Liaising closely with the technical team and Managers to ensure efficient provision of skilled resources
  • Develop resource planning protocols, ensuring 3 sites are appropriately linked to customer needs
  • Managing customer complaints and implement improvement plans with senior management
  • Ensuring performance issues are quickly addressed and ensure correct coaching is put in to place

About You:
  • With around 5 years experience in a leadership role, where you have mentored staff, preferably in a customer facing role
  • Experience of resource planning
  • Exceptional customer service insight 
  • Strong coaching skills 
  • Ability to provide honest open, constructive feedback to team members
  • Enjoy working across multiple teams to obtain cohesive approach and outstanding customer service experience
  • Drivers licence, you will work across 3 sites, based South, Southwest Sydney

To Apply:
This role is a great opportunity to really make a difference and enhance team performance and offers future career progression.
Please click Apply Now and all suitable applications will be contacted within 48 business hours