Group Claims Assessor

Job Title: Group Claims Assessor
Contract Type: Permanent
Location: VIC Other
Reference: KH71910
Contact Name: Keeley Hanlon
Contact Email:
Job Published: April 11, 2019 17:33

Job Description

Due to growth, a position has become available with a growing Melbourne life insurer in their specialist income protection claims team, as a Claims Assessor. 

You will be managing a portfolio of around 50 Income Protection claims from eligibility through to completion. All you need is: 
  • Demonstrated experience in managing IP claims from end - end 
  • Strong analytical skills - ability to interpret medical reports and policy
  • A huge amount of empathy
  • A focus on customer service
  • A willingness to collaborate with the rest of the team          
  • Up to $100k base + super + bonus 
  • Supportive management and team environment 
  • Clear pathway to progression 
  • Realistic workload - 50 claims 
  • Quality focused KPIs
  • Claimant centric model 
  • Permanent role 
The Role:
  • Managing a portfolio of Income Protection claims 
  • Assessing liability/ eligibility of new claims and making decisions 
  • Reviewing medical & financial documents to assess claims 
  • Calculating payments 
  • Liaising with the claimant and key stakeholders 
  • Encouraging sustainable return to work 
  • Working within the policy 
Want to know more? Contact Keeley Hanlon on (03) 8637 7313 or email