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Head of Claims - Sydney or Melbourne - Life Insurance

My client is a dedicated life insurer with a focus on innovation, customer centricity and a quality in claims management.

The role of Head of Claims will see you responsible for:

  • Leading the strategy of claims management across multiple teams and locations
  • Driving the highest standards of claims performance 
  • Strong financial management of the claims portfolio and driving financial performance 
  • Driving innovation in the claims processes
  • Leading a group of team leaders through high performance metrics 
  • Ensuring the highest standards of customer satisfaction are achieved during the claims process
  • Analysis of industry tends and presenting new and fresh ideas in the claims management approach
You will be able to demonstrate 
  • Significant experience in a senior leadership role within life, workers comp or CTP insurance claims management 
  • A solid background in people leadership, leading team leaders/managers
  • An exceptional technical understanding of personal injury claims and return to work outcomes.
  • A understanding of the financial metrics in claims management
  • A strong, fair and coaching leadership style
  • Previous successes in claims management at a operational and strategic level
  • A energy, drive and passion for life insurance claims 
  • A customer centric approach to claims management 
You will be rewarded with
  • A industry leading salary and benefits package
  • A highly autonomous management style that will let you take responsibility and accountability for the claims function
  • A flexible working environment 
  • Genuine career opportunity with future development and growth 
  • A company culture that really values the claims function from the CEO down
For more information or a confidential career conversation please apply online now or call Paul on 03 8637 7319

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