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Home & Contents Claims Team Leader

Job Title: Home & Contents Claims Team Leader
Contract Type: Permanent
Location: Australia - NSW
Industry:
Salary: To $95k + Benefits
Reference: 2020-LB0039
Contact Name: Lorraine Backhouse
Contact Email: l.backhouse@ensurerecruitment.com.au
Job Published: February 08, 2020 17:31

Job Description

Why this role is for you!
  • You want to be part of a huge brand, who offer a diverse range of products
  • With a passion for providing technical support to your team, as well as providing coaching and mentoring at any stage of the claims process
  • You have a strong desire to work with a high performing team and enjoy dealing with personal lines
  • You are looking to work in an environment where you can influence change, adding value to the customer experience
  • Committed to developing strong relationships with all service providers

What your day will look like:
  • Working with team members, spending time to mentor and coach through any challenges they face
  • Ensuring KPI's are on track and supporting colleagues to achieve the best results
  • Being a proactive team member, providing outstanding customer service, leading by example
  • Providing that 'go to' point, helping with more technical matter
  • Dealing with reports, handling any out of line situations: IDR, FOS requirements
  • Performance developing and planning, undertaking regular 1:1's with team members to support their continued growth

What you will bring:
  • Experience within a similiar role and environment: managing a team within personal lines
  • A passion and proven ability to develop your team
  • Your positive can do manner

The Benefits:
  • There are great ongoing career opportunities within this highly successful company
  • Competitive salary + benefits
  • Working in a culture where individuals' are able to contribute to the success of the team, a proactive approach is highly valued

If this sounds exactly like the career move you are looking for in 2020, please forward your resume immediately!