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Junior Customer Service/Administrator

Job Title: Junior Customer Service/Administrator
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 2694591
Contact Name: Lorraine Backhouse
Contact Email: l.backhouse@ensurerecruitment.com.au
Job Published: March 15, 2018 17:03

Job Description

Working for an international client who excel in providing an outstanding client experience.  
They provide comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers and automotive manufacturers. 


Working in Warriewood, then moving to a city location, be part of a close working team, where you will learn how to manage the damaged motor repair service and provide outstanding customer service

THE ROLE:
  • Responsible for dealing with requests for Quotes and Images of damaged vehicles
  • Appoint appropriate Assessor
  • Action completed Assessment Report
  • Issue Repair Authority
  • Ensure follow ups are completed.
  • Ensure all invoices are processed efficiently and accurately.
  • Customer Contact
  • Ensure that the claims are effectively and efficiently lodged into the system and audit the claim lodgement process on a regular basis.
  • Monitor adherence to the clients SLA agreements.
  • Escalate any issues to senior management or subject matter experts for appropriate action.
  • Assist with additional project requirements as directed by the Repair and Assessing Manager.
 

ABOUT YOU:

  • An understanding of the General Insurance market, Insurance Contracts Act, Insurance & Brokers Act and knowledge of the code of practise would be advantageous but not essential.
  • Experience in a customer service/administration role
  • Exceptional verbal and written communication skills
  • Ability to manage multiple tasks
  • The ability to think on your feet and work within a busy environment.

If you are looking for a role where you will receive full training and start a career, then we would like to hear from you.  Please forward your resume, click 'Apply Now'