Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Sydney
Reference: 2715380
Contact Name: Richard McGuinness
Job Published: May 14, 2018 17:08

Job Description

One of our Sydney clients seek a Service Designer for a 6-12 month contractor, in order to join a multidisciplinary team to help to understand the overall service opportunity and transition from current state to an improved service, using service design techniques. The team you will joining will comprise of a delivery manager, product manager, user researcher, technical lead and interaction designer.

As the Service Designer you will work in a multidisciplinary team to build world class digital services. You will design to make services easy for everyone to be able to understand and use, with a focus on web standards, usability and accessibility. The service designer will have extensive experience working in Agile.

Key Skills and Experience Required:
  • Extensive experience in the design of digital services for large organisations
  • Demonstrable experience working in a User Centred Design environment
  • Demonstrated experience mapping complex service environments both as is and future state based on insights from user research
  • Demonstrated experience planning, conducting, analysing and making recommendations on user research for delivery teams
  • Demonstrated experience working on operational services
  • Demonstrated experience presenting persuasively to senior stakeholders

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