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Service Desk Support - Level 1/2

Job Title: Service Desk Support - Level 1/2
Contract Type: Contract
Location: Brisbane
Industry:
Reference: 2896942
Contact Name: Richard McGuinness
Contact Email: r.mcguinness@ensurerecruitment.com.au
Job Published: February 27, 2019 20:32

Job Description

We are currently looking for an experienced Service Desk Support candidate who is available for a new contract, based in Brisbane CBD.  To be successful in this role you will possess the ability to work with minimal supervision, we are seeking team members with a professional attitude that can provide an excellent customer service experience. 

Experience:

  • Excellent communication and interpersonal skills with an ability to engage in a friendly, cooperative and constructive manner
  • Excellent time management and problem-solving skills with proven 1st and 1st and 2nd line technical support troubleshooting abilities 
  • A demonstrated ability to learn new skills rapidly and apply problem-solving skills
Technical Skills
  • Demonstrated 2+ years of practical experience supporting Microsoft platforms and applications in commercial environments, i.e. Windows 7 and 8, Microsoft Office 2010/2013, Office 365, Active Directory, MS Exchange 2010, 2013
  • Experience supporting, or knowledge of server operating systems such as Server 2008, 2012, 2016
  • Experience supporting Microsoft desktop operating systems in an Active Directory environment 
  • Installation PC / Monitors / Software or re-configuration
  • Printer management experience (physical installation and configuration)
  • Hardware break/fix experience
  • Experience working within a virtual environment
  • Advanced knowledge of Microsoft Office 
  • Experience with AWS Workplaces who be advantageous 

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