Team Leader - Retail Claims

Job Title: Team Leader - Retail Claims
Contract Type: Permanent
Location: VIC Other
Salary: 90000 - 100000
Reference: KH98990
Contact Name: Keeley Hanlon
Contact Email:
Job Published: May 21, 2018 17:17

Job Description

An rare opportunity has become available for an experienced Retail Senior to join a high performing Retail claims team within a leading life insurer. The role is ideal for an experienced Senior who has been working in a Retail claims environment for a number of years and has sound understanding of the complexities of retail insurance; particularly non-disclosure and complex financials. In addition to strong leadership qualities and a balance between soft skills and technical expertise. 


Provide strategic advice to the team on how to manage claims to obtain the best possible outcome. Coaching and mentoring them to assist in the management of complex claims. In addition to taking on a small portfolio of complex claims. 

The organisation, a leader in the life insurance industry is going through positive change and are looking for an experienced Senior/ Team Leader to help lead the team to further success. 

Responsibilities of the role will include: 
  • Providing strategic advice/ guidance on complex life claims 
  • Coaching and mentoring the team 
  • Identifying skill gaps within the team and upskilling 
  • Assisting in resolving complaints and escalations 
  • Assisting the team team in working towards targets and SLA's 
  • Tracking the performance of the team and identifying areas for improvement 
  • Identifying areas for improvement within current processes and procedures and implementing change to enhance efficiency                                        
To be considered for this role you will need the following:     
  • Demonstrated leadership capabilities
  • A minimum of 5 year's experience in life insurance claims management 
  • Outstanding interpersonal skills
  • Must have a good balance between soft skills and technical capability
  • Experience in implementing new processes and procedures and identifying areas for improvement 
If you feel that you fit the criteria and this role is what you are looking for APPLY NOW! 

If this role isn't quite right but you're keen to discuss other opportunities in life insurance contact Keeley Hanlon on 03 86 377313 /