Technical Claims Coach

Job Title: Technical Claims Coach
Contract Type: Permanent
Location: VIC Other
Reference: KH2439118
Contact Name: Keeley Hanlon
Contact Email:
Job Published: September 28, 2018 08:17

Job Description

My client is recognised as a leader with regards to innovation and customer service in Australia's Life Insurance industry. Due to internal movement a rare opportunity has become available for an experienced Technical Consultant with demonstrated technical capability with regards to developing the claims process, redeveloping claims strategies to improve claims outcomes and building on efficiency. 

The role is a hybrid role and will involve identifying trends within the book of claims and developing appropriate strategies in order to manage the portfolio efficiently, as well as identifying skill gaps and facilitating appropriate training and identifying areas for improvement within the business and implementing changes where necessary.  

  • Market leading salary + bonus
  • Flexible working arrangements 
  • Supportive management structure 
  • Collaborative team environment 
  • Discounted insurance 
  • Health and well being programme 
  • Progressive environment - work within a company who welcome change 

The Role 
  • Conducting formal quality audits/file reviews 
  • Identifying trends within the book of claims
  • Identifying skill gaps and facilitating appropriate training 
  • Coaching and mentoring and training a team of Assessors and Seniors 
  • Technical point of contact for advice on claims strategies in particular with regards to complex claims 
  • Providing on-going support to Claims Assessors and Senior Assessors 
  • Looking at technical claims strategies
  • Making recommendations for areas of improvement 
  • Involvement in projects around claims to improve the process 
  • Minimum of 2 years as a Technical Consultant in Life Insurance
  • Experienced in formal coaching and mentoring 
  • Experienced in formal quality audits or file reviews 
  • Experience in working across multiple policies 
  • Excellent interpersonal skills 
To Apply 

For a confidential discussion, please don't hesitate to contact Keeley Hanlon on (03) 86377313, or email:

Not what you are looking for? not a problem. I have many more roles in life insurance and workers compensation.

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