Technical Property Claims Specialist

Job Title: Technical Property Claims Specialist
Contract Type: Permanent
Location: Melbourne
Reference: 2702099
Contact Name: Becky Hyndman
Contact Email:
Job Published: May 23, 2018 17:12

Job Description

This is a really exciting opportunity to join a reputable national insurer. We are seeking an experienced and able Senior Technical Claims professional to handle a caseload of property ISR claims.

Reporting to the Commercial Claims Manager, this is a key role within the team. You will be responsible for effectively managing your own portfolio, whilst providing mentoring and assistance to the claims team. You will be delivering a high quality and proactive service to your clients and brokers and be involved in the technical development of others in the team.

The role:
  • Effectively manage your own complex portfolio of ISR / Business package claims 
  • Responsible for providing exceptional customer service
  • Identify opportunities for improvement
  • Review claims Consultants decisions for quality and accuracy
  • Be empathetic towards and be understanding of the customer
  • Liaise and negotiate with assessors, trades people, insurers and customers
  • Provide technical support and advice to less-experienced team members
You will have:
  • 5 years+ experience in commercial property claims 
  • Customer focused with the ability to balance competing priorities
  • Credibility to lead claims with confidence
  • Excellent communication and interpersonal skills
  • Energy and determination to succeed
  • Commitment to quality, customer service and ownership
What's on offer:
  • Full autonomy to manage a varied claims portfolio
  • Ongoing training and development
  • Excellent salary package
  • Excellent working culture and staff benefits