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Telephony and Technology Specialist

Job Title: Telephony and Technology Specialist
Contract Type: Permanent
Location: Melbourne
Reference: 3110499RM
Contact Name: Richard McGuinness
Contact Email: r.mcguinness@ensurerecruitment.com.au
Job Published: March 31, 2020 18:36

Job Description

The Telephony and Campaign Specialist will bring their contact centre experience to help create campaign and IVR processes. This is a new position with an organisation that has encountered significant growth over the last year. You will join a team of three, initially working on a project to merge the contact centre of a recently acquired company.  

You will be responsible for three pillars:
  • Campaign and IVR creation - improving campaign performance through implementing new technology as well as utilising existing tools to refine and improve performance.
  • Maintaining and optimising the existing Platform and Support
  • Continuous Improvement – in terms of  identifying  and  implementing  ways in which  contact centre  processes  can  be  improved, standardised and automated.
Key Experience:
  • Experience in maintaining Dialler and IVR Telephony system performances
  • Experience in creating Dialler campaigns
  • Good knowledge of inbound call flows

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