You will be responsible for three pillars:
- Campaign and IVR creation - improving campaign performance through implementing new technology as well as utilising existing tools to refine and improve performance.
- Maintaining and optimising the existing Platform and Support
- Continuous Improvement – in terms of identifying and implementing ways in which contact centre processes can be improved, standardised and automated.
- Experience in maintaining Dialler and IVR Telephony system performances
- Experience in creating Dialler campaigns
- Good knowledge of inbound call flows