Temporary Workers Compensation Customer Service Assistant

Job Title: Temporary Workers Compensation Customer Service Assistant
Contract Type: Temporary
Location: VIC Other
Salary: To $28 - 29/hour + Super
Start Date: Immediate
Reference: KH81902
Contact Name: Keeley Hanlon
Contact Email:
Job Published: March 26, 2019 19:01

Job Description

Due to an increase in claims a leading Workers Compensation agent are looking for some extra hands to support a team of Case Managers with processing Workers Compensation claims, providing claims updates over the phone and assisting with ad hoc administrative tasks. 

Experience in a similar role within workers compensation is essential 

The Role:
  • Contacting injured workers, employers & stakeholders via telephone to provide updates on claims 
  • Dealing with telephone and email enquiries in a professional manner
  • Overseeing incoming and outgoing mail
  • Processing payments and invoices
  • Supporting Claims Officers with any administration duties
Key Requirements:
  • Experience in an admin/customer service capacity within Workers Compensation is essential
  • Experience in liaising with customers over the phone is essential 
  • Ability to prioritise your workload 
  • Available to commit to a 3 month temporary role.                            
The Benefits: 
  • The opportunity to transition into a permanent role (for the right candidate) 
  • Supportive team environment 
  • Manageable workload 
  • CBD location  

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