Workers Compensation Team Leader

Job Title: Workers Compensation Team Leader
Contract Type: Permanent
Location: Sydney
Reference: 2713330
Contact Name: Lorraine Backhouse
Job Published: September 04, 2018 11:33

Job Description

Join an insurer who pride themselves on providing a highly customer centric service.  Working in a close working and supportive environment.  Focused on retaining customers by providing a positive and efficient claims experience.  Investing in their employees and providing a collaborative and supportive team environment is also key for this client.

The Opportunity;
  • Using your expertise to manage more complex claims and support team members to achieve optimum performance
  • Develop and coach team members, supporting them in their growth
  • Working with the team, agreeing goals and monitoring performance
  • Building strong relationships with clients, ensuring expectations are met
  • Effectively managing workload and workforce planning
  • Manage and monitor results for the team, ensuring strategic and cost effective decisions
  • Proactively manage any issues and provide sound evidence based decisions
  • Ensuring SLAs and service standards are met consistently
  • Oversee audit requirements, ensuring any risks are identified and controls put in to place

Your skills and experience;
  • With strong technical expertise and up to date in legislation, developments and trends within workers compensation case and injury management practices
  • Strong team manager, with strong interpersonal skills
  • Highly customer centric, able to work with complex, technical issues and provide solutions
  • Enjoy being hands on as well as having the ability to view work strategically

The benefits;
  • Working in a collaborative team, with a mature culture, who enjoy what they do every day
  • High level of investment in their employees
  • Competitive salary

To apply;
To be considered for this exciting opportunity, please click Apply now! Alternatively, please contact Lorraine Backhouse on 02 9346 5287 to discuss this opportunity, or to find out about other opportunities available.