Workers Compensation Team Leader

Job Title: Workers Compensation Team Leader
Contract Type: Permanent
Location: Sydney
Reference: 118-LB34
Contact Name: Lorraine Backhouse
Contact Email:
Job Published: September 13, 2018 15:17

Job Description

Join an insurer who pride themselves on providing a highly customer centric service.  Working in a close working and supportive environment.  Focused on retaining customers by providing a positive and efficient claims experience.  Investing in their employees and providing a collaborative and supportive team environment is also key for this client.

The Opportunity;
  • Using your technical expertise to manage more complex claims and support team members to achieve optimum performance
  • Develop and coach team members, supporting them in their growth
  • Working with the team, agreeing goals and monitoring performance
  • Building strong relationships with clients, ensuring expectations are met
  • Effectively managing workload and workforce planning
  • Manage and monitor results for the team, ensuring strategic and cost effective decisions
  • Proactively manage any issues and provide sound evidence based decisions
  • Ensuring SLAs and service standards are met consistently
  • Oversee audit requirements, ensuring any risks are identified and controls put in to place

Your skills and experience;
  • With up to date technical expertise and up to date in legislation, developments and trends within workers compensation case and injury management practices
  • Strong team manager, with strong interpersonal skills
  • Highly customer centric, able to work with complex, technical issues and provide solutions
  • Enjoy being hands on as well as having the ability to view work strategically

The benefits;
  • Working within a collaborative team, with a mature culture, who enjoy what they do every day
  • High level of investment in their employees
  • Competitive salary

To be considered for this exciting opportunity, please click Apply now! Alternatively, please contact Lorraine Backhouse on 02 9346 5287 to discuss this opportunity, or to find out about other opportunities available.

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