Claims Capability Specialist | Life Insurance

Claims Capability Specialist | Life Insurance

19-5-26    Melbourne / Permanent

This role sits at the intersection of operations, technical coaching and capability uplift.

You won’t be managing a portfolio all day, but this also isn’t generic corporate L&D removed from the realities of claims operations. Instead, you’ll partner closely with Claims Leaders, Technical Specialists and frontline teams to improve onboarding, capability, technical confidence and decision consistency across a busy Life Claims environment.

On any given day, that might mean:

• Supporting new starters and refreshing onboarding material
• Facilitating practical, scenario‑based learning sessions
• Coaching experienced assessors around consistency and technical judgement
• Identifying patterns in decision‑making and helping teams reduce variation
• Working with leaders to uplift delegation and reduce “leakage” from QA and rework

This is a highly embedded, floor‑focused role for someone with enough technical depth and frontline credibility to influence teams on day‑to‑day claims decisions.

About You
You’ll likely come from a Life or Superannuation claims environment, with a track record of making a tangible difference to how teams operate.

You might already be a claims capability specialist, QA or coaching professional, Technical Specialist, Senior Assessor or operational L&D professional with real claims‑floor exposure.

Either way, you’ll need:

• A solid background in life or superannuation claims (illness, injury, income protection, permanent disability)
• Demonstrable capability and coaching experience – not just facilitation
• Experience in practical training design and scenario‑based learning
• The ability to work with Team Managers and Technical Specialists to influence change
• Proof you’ve improved decision accuracy, consistency, onboarding effectiveness or delegation

I’m not looking for someone who’s spent the last five years delivering generic training from a PowerPoint deck.

This needs to be someone who still has a genuine connection to the operational side of claims. Someone with enough technical depth and frontline credibility to walk into a live claims environment, hold their own with experienced assessors and actually add value beyond theory or facilitation.


What makes this role special?
Roles like this usually evolve internally, so it’s rare to see one on the open market. This is a genuine career opportunity to step beyond straight portfolio management and move into a strategic capability and coaching space, while staying close to the day‑to‑day reality of claims operations.

If you’re already the person others turn to for guidance, coaching or technical support...is this the next logical step for you?

Want to know more? 

For a confidential discussion, apply directly or contact Kurt:
k.ringland@ensurerecruitment.com.au

#SCR‑kurt‑ringland
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