Senior Case Manager

A leading global insurer is seeking experienced Senior Case Managers to join its growing Workers' Compensation team in Newcastle, managing a respected Government portfolio.

This is an opportunity to join a business that genuinely invests in its people, offering manageable portfolios, experienced leadership and a strong focus on career development and quality claim outcomes.

Structured leadership. Manageable portfolios. Genuine technical support. Real career progression.

If you're looking for a role where your experience is valued and you'll have the support to deliver quality outcomes, this is an opportunity worth exploring.

What's on offer:

• Salary typically $105K–$115K package, dependent on experience
• Manageable portfolios capped at 50–55 claims
• Government portfolio with a balanced mix of physical and psychological injury claims
• Ongoing support from experienced Technical Leaders and Injury Management Advisors
• Leadership focused on quality outcomes rather than claim volume
• Flexible hybrid working arrangements
• Modern office environment
• Excellent systems and technology
• Structured onboarding and ongoing professional development
• Genuine opportunities for career progression within a growing team

This is not a high-volume claims environment. Instead, you'll join a supportive, quality-driven team where sound decision-making, stakeholder relationships and positive recovery outcomes are genuinely valued.

The role:

• Manage an end-to-end Workers Compensation portfolio
• Determine liability and develop effective claim strategies
• Build strong relationships with injured workers, employers and treatment providers
• Drive sustainable return-to-work outcomes
• Work collaboratively with Technical Leaders and internal stakeholders to achieve quality claim outcomes
• Ensure compliance with NSW Workers Compensation legislation and scheme requirements

What we're looking for:

• Previous Workers Compensation Case Management experience with end-to-end claim ownership
• Strong understanding of NSW Workers Compensation legislation
• Experience managing both physical and psychological injury claims
• Confident decision-making and sound legislative judgement
• Excellent communication and stakeholder management skills
• A proactive approach with a genuine passion for supporting injured workers

Keen to learn more?

There is much more to share about the team, leadership structure and long-term career opportunities. These positions are attracting strong interest, with interviews already underway.

For a confidential discussion, contact Niamh Thornton on 0426 867 115 or email n.thornton@ensurerecruitment.com.au.